The car was downgraded, had multiple scratches, and the interior wasn't very clean. The front license plate was folded, giving the impression of intentional cover-up, which we only noticed after a few days.

It's okay.

Picking up and dropping off the car was very convenient. The car didn't have a full tank of gas, so I had to refuel it and ended up being more than half an hour late in returning it. The car was also very dirty and I thought I would be required to wash it, but the staff member said it wasn't necessary.

The rental process was very simple with no hidden tricks. Just bring all the required documents and go to the counter to present them and pay the deposit as instructed to pick up the car.

Free upgrade to a better model, car condition was excellent.