Canada

Very satisfied

The domestic car rental store was closed! I had to go to the international terminal to pick up the car! It was so frustrating not knowing how to get there late at night as a girl.

Didn't get the reserved car twice, but the vehicle condition was okay, still quite good

Both picking up and returning the car were very convenient, very satisfied.

The counter staff had a great attitude and didn't try to upsell insurance. After seeing our order, they reminded us of the current insurance coverage we had purchased and just asked if we needed any additional insurance. They also asked if we needed DPS and a child seat (since we had a 6-year-old child, though we had already brought our own child seat). The car was handed over to us by a friendly young Black man who thoroughly explained how to use the vehicle. We had booked a familiar Toyota but received a Chrysler C200 instead, so we needed some extra instruction. When we returned the car, the fuel was not full, but the charge was reasonable and the process was extremely fast. Very satisfied with Alamo's service.