Overall satisfied, but customer service could be improved

The car was very new, almost like a brand-new car.

The front desk staff at Alamo in Toronto were very professional. They went through their terms one by one and tried to upsell various products. Since I had already bought comprehensive insurance on QEEQ, I said 'no' to everything, and they didn't give me a hard time. At pickup, they initially gave me a small Ford SUV, but I refused it since it wasn't what I had booked. After insisting, they switched it to a Nissan Rogue, which I preferred. Thus began my journey across North America.

The pickup and dropoff were very fast, and the staff had a good attitude, but the car's condition was not particularly good.

Like: Everything went very smoothly. Staff was courteous and professional.