8.7 /10 Very good
Reviewed: Saturday, November 16, 2024
The van didn't quite meet my expectations, it was the lowest model of its kind and had some issues but it got us where we needed to be. We had an issue at pick up, i asked that the driver meet us at 7am but staff advised 715 or 730 would be better based on our airport arrival time and I said we would be there sooner as we didn't have bags to pick up. As it turned out, we had to wait 30 minutes for our ride with our 5 children in an area that had no seating. FRUSTRATING! Then they presented us with a rental agreement form that had all sorts of extra charges for out of province or out of country travel and the gas comes at whatever its returned with which is a first. The overall score of 8.7 does not truly reflect the experience.
Read More >7 /10 Good
Reviewed: Saturday, November 16, 2024
The car was a little bit dumpy but the price was outstanding and that is what is most important to me . If you want to save money choose this rental, if you are picky I need a perfect and new car then go elsewhere .
Read More >9 /10 Excellent
Reviewed: Saturday, November 16, 2024
The staff was super helpful and helped us get to the vehicle, however, we had to meet them at a specific part of YYZ airport separate from the car rental section. They gave good directions, but the airports signage was poor and it took us some time to find it. We also rented a 7-seater minivan and were expecting to be taken in a shuttle van to the rental company's offices, but were picked up in the vehicle itself. Which would have been fine, except that we had 6 people with us and all of our luggage, strollers, and car seats and so someone had to wait behind while the Iversta employee drove us to the offices.
Read More >8 /10 Very good
Reviewed: Saturday, November 16, 2024
When I received the car, some scratches were all recorded on the sheet except those on the front passenger side. The person who was marking the scratches said that this is not a problem as it is only a painting issue and he knows about it. However, when I've returned the car, these scratches were a big issue for the same person who was pushing me to make an insurance claim to fix it. When I've tried to remind him about what he said when I received the car, he played can't remember anything about what he said then. Then he starts trying to make accept it by saying it is not going to affect me as it is going to be on the Amex Gold card insurance.
At that point, my daughter provided pictures she got when we received the car, as she found it very weird what he said then.
The pictures showed all scratches, including those on the front passenger side, which forced that person to withdraw his demands.
I feel very uncomfortable to deal with this company ever again as I believe they are not as I was expecting.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
The staff is very helpful and accommodative. Picked up the phone and just called them to get my request accommodated :)
Read More >9.7 /10 Excellent
Reviewed: Saturday, November 16, 2024
No
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Excellent service for the money
Read More >6.3 /10 Average
Reviewed: Saturday, November 16, 2024
The car was 4 years old with 77,000 kms - a bit old to be a rental - the engine was noisy and the car needed a tune up
Read More >9.3 /10 Excellent
Reviewed: Saturday, November 16, 2024
Booked outside normal hours .
The agent had to pick me up at 7: 00 but was late. Consider opening up earlier.
I phoned two days early to tell tthe I would like to return the car two hours later which was ok. However hen I returned the car they were upset because someone was waiting for it. They admitted tht there were other similar cars on the lot.Why should I have to return it early if I was was paying for that day?
Pick up at 7:00 and returned it at 4:00? Rental for 23 days.
Read More >3.7 /10 Poor
Reviewed: Saturday, November 16, 2024
Won’t rent from them again
Read More >5.3 /10 Average
Reviewed: Saturday, November 16, 2024
The car was in poor condition. I was advised by the gentleman checking the car that the car was a 2018 model but upon inspection of the key tab and log book it was a 2016 model.
The car was dirty on the outside and I was told that this is how it comes back from the car wash at the garage. The car had numerous bumps, dents, scratchers and the bonnet was partly bad where it looked like it was in a crash recently. I asked about this and I was told that there were too busy to get the bonnet fixed.
Inside the car there was no GPS, the floor of the car had multiple car mats of different colors and models. The was no option to charge phones inside the car and seeing as we were travelling with 3 children this was a big inconvenience.
The air conditioning was non existent in the back of the car. I told this to the gentleman who checked upon returning the car and he just looked at me as if to say "what do you want me to do about it".
Altogether this was by far the worst rent a car that I have ever driven and I would not recommend this car to anybody.
Read More >7 /10 Good
Reviewed: Saturday, November 16, 2024
The car company is a very small company, so not what I was expecting. I did not see any of the other rental vehicles at their office/parked in the area. The airport pick up was on time, but I was informed that the "office key" had been left at home and this would cause a delay in accessing my vehicle. I was driven to Tim Hortons and the young man, very pleasant, bought me a coffee while I waited for him to return, after retrieving the key from his home, to take me to the office. Instead of an 8 a.m. pick up of the vehicle, I accessed the vehicle at 9:15 a.m. The vehicle had many scratches and dings, the interior seats were stained, and there was some sort of hardened white powder all along the inside edge of the driver side floor. It drove well enough (Hyundai Accent) and met my needs just fine in terms of size/mechanics. At pickup, I learned that I would need to book a cab for the drop off time as the office was closed at 7 a.m. when I needed to drop off. I was told by the staff that it cost $8 for a cab (they provided me with a cab company number to call). Upon dropping off the car and calling the cab company, I was told the charge would be $16, not $8. Overall, an average experience. I would most likely not use this company again due to the inconvenience of pickup and drop off.
Read More >5.7 /10 Average
Reviewed: Saturday, November 16, 2024
The car was a Kia Rio. We were hoping for a Nissan as advertised but it was sufficient for our needs. The charge for an extra driver should be waved. We have insurance. The rules of rental indicate no smoking in the car but ours had definitely been smoked in. When I mentioned this, I was told no, that is the smell of the detailing. No, it was smoke. I'm not stupid. And I get headaches from the smell of smoke.f I was not impressed. Also, we returned the car a day early and the place was closed. We called the numbers on the door and were met with a recorded message on each number that when we pressed the appropriate button, returned us once again to the original message. It's an endless loop. Will not be renting from them again.
Read More >5.3 /10 Average
Reviewed: Saturday, November 16, 2024
Staff tried to suggest that damage was done to front of vehicle by passing hand below spoiler. Was not done when vehicle was picked up
Read More >7 /10 Good
Reviewed: Saturday, November 16, 2024
Car condition was not good.
Read More >8.3 /10 Very good
Reviewed: Saturday, November 16, 2024
When returning the car, I had to find my own way to the airport from Iversta as they were closed, I paid additional cost of $18 for taxi, because the “free shuttle” wasn’t available at Iversta. I had a cell phone with me to call for a taxi, otherwise it would have been disaster.
Read More >5.7 /10 Average
Reviewed: Saturday, November 16, 2024
First, they did not have a full size car. I ended up with a Honda civic which was too small. I had to spent a lot of time to convince the guy that I booked a full size car. Then with so many things going on, I forgot to ask my drivers license back before I drove away. I wish they could remind me. The vehicle was in good condition, its jut not what I booked
Read More >6.3 /10 Average
Reviewed: Saturday, November 16, 2024
The Car was not sanitized properly. The car was also not so clean and I had to point out to get it cleaned. The car had rough interior. They Charged my visa even though I had Paid to Qeeq already. Still waiting for refund.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Great staff, great value and smooth process.
Read More >9.3 /10 Excellent
Reviewed: Saturday, November 16, 2024
The customer service was phenomenal. The representatives were extremely helpful and kind... and I needed a LOT of help that day after an international flight. I would highly recommend.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
The car wasn't in the best presentation upon pick up (was not cleaned) however, that being said it was a nice car, delivered to expectations for a normal rental and smooth drop off. Pick up was a bit confusing, but overall pleased with the hire.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
ser bilingues o un poco de mas cordialidad ya que hay mas formas para comunicarnos
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
It was my first time renting a car abroad, and I was quite anxious. However, upon arriving in Toronto, we called the rental company and they quickly sent someone to pick us up. They even helped with our luggage and drove us to the office to complete the paperwork. It was very convenient and efficient, and soon we were driving the car they had picked us up in. Though it wasn't the exact model we had booked, the car was in good condition and clean. For the next half month, the car performed perfectly. We drove from Toronto to Quebec City, covering over 500 km without any issues. When it was time to return the car before our flight back home, we couldn't make it to the company's location on time, so we left the car at the hotel front desk near the airport and notified them. They agreed without any fuss and were very courteous. This allowed us to return home without any hassles. Overall, our first car rental experience was very pleasant. Thank you, QEEQ! We will definitely choose you again next time!
Read More >2 /10 Poor
Reviewed: Saturday, November 16, 2024
A rental company with extremely poor service. Nowhere in the world have I encountered such difficult staff, particularly the Indian employees at this company! Even though my registration information was extremely detailed, they still did not accept the additional insurance purchased through the Zuzuche platform. They forcibly withheld a pre-authorization of 2500 CAD for car insurance and 700 CAD for traffic violations, which are estimated to be held for two months. This company taught me a lesson; I would be a fool to choose this company for car rentals again!
Read More >2 /10 Poor
Reviewed: Saturday, November 16, 2024
The first time I went, the company's restroom was out of order, and it was very embarrassing. I have never been charged extra for mileage before, but this time, the additional fee was double the rental cost. Originally it was around 3000, but it became more than 5000. This is outrageous. Even though I refueled the car myself, I don't understand why they charged me double for mileage. Other rental companies don't have this fee.
Read More >2 /10 Poor
Reviewed: Saturday, November 16, 2024
At Iversta Rent A Car, there's a local white woman who is older than a young girl but not quite middle-aged. She gets along very well with the Indian staff. She wears a light yellow knit sweater, with sunglasses perched on her forehead, and the sweater open, revealing a hint of cleavage. Her complexion is not too fair, and she has a leathery tan, with signs of aging visible on her face. She has a sharp nose and a piercing gaze when arguing with customers. This car rental company is near Toronto Pearson International Airport and has a high volume of customers in the morning, making the store very crowded. If a client approaches her desk, she impatiently waves them away with a curt 'Have a seat!' She walked behind the two Indian staff members at the counter, gently squeezed the shoulder of the one on the right, and softly said, 'I'm your daughter.' Then she gently stroked the beard of the Indian staff member, who looked as gentle as an angel from the Bible. Before the store manager could intervene, she whispered a few words to the Indian staff members and then dealt with a customer issue by fining them CAD 300 for spilling water on the car seat, subsequently canceling their future rental orders.
Read More >6 /10 Average
Reviewed: Saturday, November 16, 2024
I've rented cars several times in North America, and this was the worst experience.
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