The car wasn't in the best presentation upon pick up (was not cleaned) however, that being said it was a nice car, delivered to expectations for a normal rental and smooth drop off. Pick up was a bit confusing, but overall pleased with the hire.

The car was a Kia Rio. We were hoping for a Nissan as advertised but it was sufficient for our needs. The charge for an extra driver should be waved. We have insurance. The rules of rental indicate no smoking in the car but ours had definitely been smoked in. When I mentioned this, I was told no, that is the smell of the detailing. No, it was smoke. I'm not stupid. And I get headaches from the smell of smoke.f I was not impressed. Also, we returned the car a day early and the place was closed. We called the numbers on the door and were met with a recorded message on each number that when we pressed the appropriate button, returned us once again to the original message. It's an endless loop. Will not be renting from them again.

Booked outside normal hours . The agent had to pick me up at 7: 00 but was late. Consider opening up earlier. I phoned two days early to tell tthe I would like to return the car two hours later which was ok. However hen I returned the car they were upset because someone was waiting for it. They admitted tht there were other similar cars on the lot.Why should I have to return it early if I was was paying for that day? Pick up at 7:00 and returned it at 4:00? Rental for 23 days.

Excellent service for the money

None

When I received the car, some scratches were all recorded on the sheet except those on the front passenger side. The person who was marking the scratches said that this is not a problem as it is only a painting issue and he knows about it. However, when I've returned the car, these scratches were a big issue for the same person who was pushing me to make an insurance claim to fix it. When I've tried to remind him about what he said when I received the car, he played can't remember anything about what he said then. Then he starts trying to make accept it by saying it is not going to affect me as it is going to be on the Amex Gold card insurance. At that point, my daughter provided pictures she got when we received the car, as she found it very weird what he said then. The pictures showed all scratches, including those on the front passenger side, which forced that person to withdraw his demands. I feel very uncomfortable to deal with this company ever again as I believe they are not as I was expecting.