Above and Beyond

I've rented cars several times in North America, and this was the worst experience.

Great staff, great value and smooth process.

Took a little to get used to the app platform, but once I figured it out, it was excellent.

First, they did not have a full size car. I ended up with a Honda civic which was too small. I had to spent a lot of time to convince the guy that I booked a full size car. Then with so many things going on, I forgot to ask my drivers license back before I drove away. I wish they could remind me. The vehicle was in good condition, its jut not what I booked

The car was a Kia Rio. We were hoping for a Nissan as advertised but it was sufficient for our needs. The charge for an extra driver should be waved. We have insurance. The rules of rental indicate no smoking in the car but ours had definitely been smoked in. When I mentioned this, I was told no, that is the smell of the detailing. No, it was smoke. I'm not stupid. And I get headaches from the smell of smoke.f I was not impressed. Also, we returned the car a day early and the place was closed. We called the numbers on the door and were met with a recorded message on each number that when we pressed the appropriate button, returned us once again to the original message. It's an endless loop. Will not be renting from them again.

The car was 4 years old with 77,000 kms - a bit old to be a rental - the engine was noisy and the car needed a tune up