Awesome!

The experience was terrible. The Indian guy insisted on buying insurance, claiming that the insurance from the rental platform was inadequate. When I refused, his attitude became extremely rude. It was so bad that I canceled all my remaining bookings with this company and switched to a larger company, even though it cost more.

I was very happy, as they were able to upgrade me due to how busy they were with people coming in.

I spent almost 2 hours at the pick up store. The process to get a car form Routes is so so lengthy and paper based and tiring that in that same time I could file my papers and start running for the Premier of Ontario. I mean its just crazy long process - location is short staffed as well. I still gave 4 star rating just because the person at the counter was courteous though also already frustrated with that kind of paperwork. I could actually see their coffee cup filled and cold - their management has to do something about this crappy situation. There were abt 6 people ahead of me in the queue and still I spent abt 2 hours picking the car.

All well

Booked unlimited km, on a pickup was notified that its unlim for international customers only, 200km daily limited for locals. Really? Also got a hold of 1500$ as a local while customer from states beside me got a hold of 500$. Manager increased the daily limit to 400, good on that but shady practices of putting more harsh limits on locals for some reason

Like: service is fine, car is meet my standard.