“Very Slow rental pickup time - incredibly helpful and friendly staff during Super Speedy drop off”
About Alamo:9.0/10
It was a surprise to discover that the car I had carefully chosen was not available,
I am not a car expert - and when alternative cars were offered that I had never heard about - and discovered that they were either too large or consumed too much fuel (compared to the one I was hoping to pickup) - I wished that Alamo had a option for the people waiting in the disorganised queue for 90 minutes to see a list of cars online they could see were available and reserve them … because this would Surely have reduced the length of time to process people (it seemed painfully slow).
“Overall, both the car company and QEEQ are highly recommended.”
About Alamo:9.0/10
The car was newer than expected, and it seemed the exterior and interior of the car had just been cleaned before the pickup, which was very good and not something to be taken for granted these days.
Pickup was a bit long but probably the previous customer had some special issues which might not be the problem of the staff concerned.
Some outstanding issue with the charges adjustment which are currently handled under the help of QEEQ Support Staff.
About QEEQ:10.0/10
The outstanding issue was initially brought to the attention of QEEQ through the in-app customer support, but that seemed was not followed up.
Subsequent email to the customer service was handled by QEEQ and a case was opened. Pending outcome, but appreciated the assistance from the support staff !!
Overall satisfactory, but it seems the insurance bought domestically is not recognized abroad. In case of an accident, you have to contact the domestic platform to resolve it.
Booked through QEEQ platform, applied for a translation in advance, and bought full insurance. At the counter, they only charged a 1-dollar deposit. Reserved a Toyota Corolla, but it wasn't available at pickup. The staff casually pointed to a nearby Hyundai Venue, which was new, and there was no extra charge, so we took it. Full tank on pickup and return. Noticed a scratch on the right door at pickup, took photos according to the guidelines. Return was smooth with clear signage. Rented for 3 days to visit Banff; couldn't make it to Jasper due to the wildfire.
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