Booked through QEEQ platform, applied for a translation in advance, and bought full insurance. At the counter, they only charged a 1-dollar deposit. Reserved a Toyota Corolla, but it wasn't available at pickup. The staff casually pointed to a nearby Hyundai Venue, which was new, and there was no extra charge, so we took it. Full tank on pickup and return. Noticed a scratch on the right door at pickup, took photos according to the guidelines. Return was smooth with clear signage. Rented for 3 days to visit Banff; couldn't make it to Jasper due to the wildfire.
Our trip to Canada and the USA included 14 days of car rental, 7 days in Vancouver and 7 days in Calgary. The 7-day Vancouver car rental review has already been completed and submitted to QEEQ. The Calgary rental experience was smoother and more proficient due to the prior practice in Vancouver. Remarkably, ALAMO only charged CAD 204 for the 7-day rental in Calgary and waived the deposit, showcasing their generosity. Of course, we remained diligent in safe driving and strictly adhered to traffic regulations to return the car in perfect condition and honor ALAMO's trust and friendliness.
Very dissatisfied. Without informing me, a fee was suddenly charged after 3 days, claiming the fuel tank was not full, even though it was only one bar short. Charged over 170 CAD which is very unreasonable. Poor user experience. The car was not the one I selected; each car has a different price. I specifically wanted an American car but got a Korean one. How is the price difference calculated? Seems suspicious.
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