Excellent customer service and a good value vehicle

I saw the order today and it had comprehensive insurance, which included third-party liability. At the store, they asked to purchase third-party liability insurance again for about 260 yuan, which was confusing!

Rental pick up afterhours is through 3rd party and we waited for almost an hour. Tried phoning different numbers and asking other shuttles for help but nobody was aware of shuttle services for car company. The shuttle driver finally answered phone half asleep and grumpy. Car itself was ok and spacious but customer service was poor

I was not conveyed by staff that I have to pay $35 in addition to what I have paid up front. I went to drop off the car and I was told that to go to Airport I need to pay $35 or else I need to Walk.

The booking process is so easy and price is very competitive always. This is my third booking in few months. However, It was disappointing that at this time neither Easy Car rental nor Yes Rental told me that there was hidden charge and I have to pay $35 to pay to go to Airport after drop off.

Everything was a breeze, from getting pick up, taking the car and when returning. Perfect.

We had no issues at all. Everything was great.

We had a fast pick up from the airport from a friendly driver. Vehicle was bigger than expected. We were an hour later than we had originally said but they waived the late return fee. Overall a really good experience.