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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 1117747327
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1117747327
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Feeling very ripped off and seeking some response and correction

Reviewed: Sun, Jul 26, 2020
About Hertz: 6.0 /10
Although we had pre paid the collision damage waiver, Hertz advised this was not the case and charged for this again. They also denied that we had paid a deposit despite showing them the Qeeq receipt. When asked to see his screen I pointed out his own system showed a $200 deposit. The Hertz rep advised the Qeeq agreement was noting to do with them. Total agreed to paid via Qeeq $1,034.19 total charged by Hertz $1,219.94 on top of the $244.13 deposit paid. Accordingly total charged $1,464.07 against the agreed $1,034.19 an extra cost of $429.88!
About QEEQ: 8.0 /10
As noted in the Hertz comments $429.88 charged against our card which we want addressed.
Premium SUV | Toyota Prado or similar

Relevant Reviews on Hertz QUEENSTOWN APT

Guy Haywood

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Reviewed: Fri, Feb 9, 2024
About Hertz: 8.0 /10
When we returned the car, there happened to be a staff member patrolling the parking lot. They took the keys and said everything was okay, so we left. Important note: there was no joint inspection of the car! Two days later, we received an email notification of car damage and a hefty bill!
About QEEQ: 10.0 /10

Evelyn Gallacher

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Reviewed: Fri, Oct 26, 2018
“Queenstown - South Island - Christchurch”
About Hertz: 10.0 /10
The Queenstown airport location is easy to find, no queues, very lucky.
About QEEQ: 10.0 /10

Ellis Abbot(t)

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Reviewed: Sun, Dec 28, 2014
About Hertz: 8.0 /10
Dealing with Hertz was very easy; just filled out a few forms and got the keys to pick up the car myself. There was no inspection. However, the car given to me wasn't great, it had over 50,000 kilometers on it, which is quite old for a rental car. The engine wasn't very powerful, and the air conditioning barely worked. I rented it for 16 days, mostly driving on mountain roads, and was constantly worried if it would hold up. Thankfully, there were no major problems. I rented cars three times in Australia and New Zealand, and this was the longest rental period, but the car was the oldest. The other two cars had only done a little over 1,000 kilometers and were in much better condition. Hertz is a big company; their cars should be better maintained. Returning the car was even easier; I just found the office, handed over the keys, and that was it. No inspection needed, probably because I had full insurance.
About QEEQ: 10.0 /10

Gemma Shaw

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Reviewed: Tue, Aug 11, 2015
About Hertz: 8.0 /10
No need to queue, plenty of cars, and you can pick up the car even before the scheduled time.
About QEEQ: 10.0 /10

N.Chugh

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Medium SUV | Toyota RAV4 or similar
Reviewed: Tue, Dec 31, 2019
“Pathetic customer service”
About Hertz: 4.7 /10
Unauthorized claims received from Hertz. Have already written to the easyrent cars and Hertz

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