Initially, they charged the wrong amount and we haven't received a refund yet. The car provided wasn't the one we originally booked, which felt unfair to us as Chinese customers. After some communication, they finally gave us the car we had booked.
The staff was very unprofessional, wasting my time, and incompetent. They answered my questions incorrectly. During my trip, I had an accident where I was rear-ended. The other party admitted full responsibility, and I recorded everything, including the other driver's license, insurance details, and contact information. When returning the car, I mentioned this and asked if they needed this information. The rental company said I should claim on the spot. How was I supposed to know the repair cost? They then charged me directly. This company is very irresponsible. Never choose them.
“Simple and efficient, I need a hire car so I hire a car. With these guys its what you want you get.”
About Routes:9.7/10
Routes seemed to be a local and very friendly run business. Simple and efficient car hire just what you want after a long haul flight.
About QEEQ:10.0/10
Simple to use and at the right price.
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Customer Service
Great. Easy. The way it should be.
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