Staff were lazy. Had to wait a long time to pick up the car. Not sure if the owner is Indian, but all the staff are. They were lazy and unreliable.

They deducted the deposit without informing me.

No airport pick-up, wait time is too long

The price quoted was extremely good however I did not realise that I would have to buy their car insurance as they would not accept any car insurance outside of north america so could not use the global coverage I already had and is accepted by every other rental agency I have ever used in Canada and in the USA. This increased my rental charge by about 65%.

The upgrade was fantastic and appreciated! The check in process was a little lengthy due to the business and what looked to be a new location and set up. We’ve rented via Routes many times and will continue to do so.

Best rate advertised!!