Pleasant

Excellent service

Many hidden add on costs which we never had with other car rental companies

Getting to the pickup location was annoying and the extra fees upon booking made this a ripoff. Will recommend people do not use Fox.

so really very surprised to take necessarily their insurance which costs very expensive nois have to pay double the price however at the time of my reservation it was indicated that everything was included, I find this dishonesty

There was a lot of added charges at the desk (liability insurance, toll charges, etc) that wasn’t communicated beforehand. I was told that Fox wasn’t like big rental companies so I couldn’t use my own car insurance liability, and had to purchase theirs. I also was told that I had two options for tolls: pay $8.99 a day and use their Sunpass with unlimited tolls, or decline and then pay a $15 fee on top of each individual toll charge. They said we could get a sunpass elsewhere but it takes 48 hours to become active, so that wasn’t an actual option. The whole process felt very scammy.