The store is a bit far from the airport. When I went to the store to pick up the car with my pre-order, I was told there were no cars available and that they would refund me. Of course, I couldn't accept this, so I discussed the possibility of upgrading the car model. The store said there were no upgraded models available either. I then suggested going to their parking lot to check, and the staff accompanied me. Unexpectedly, a Hyundai SUV had just been returned, so I insisted that the store rent me this recently returned car. The staff eventually agreed.
The most frustrating part was that when customers go to the store at the agreed time to pick up their car, they are told there are no cars available. The store doesn't proactively find a solution but instead directly proposes a refund, completely disregarding the customer's prior booking.
Not bad. Since there was no CRV available, we were upgraded to a Forester, which drove very well! However, the staff at the store were a bit arrogant and not very attentive.
There was hardly any queue, but after inspecting the car, I found it was different from my reservation. I had booked an automatic gasoline car, but they gave me a manual diesel. I had to wait 20 minutes to switch to another automatic gasoline car. The replacement was an older Japanese model. Returning the car was slow due to limited staff, and I was worried about missing my flight, so I wasn't very satisfied. Other than that, the car condition was good, though the power was a bit weak. The fuel consumption was very satisfactory at 5.8 liters per 100 km.
I booked a Subaru Forester but was given a brand new low-trim Ford Edge. Although they are somewhat similar in class, I strongly suspect they don't actually have Subaru vehicles. The car pickup process was smooth and the staff were nice. When returning the car on Christmas Day, the office was already closed. They allowed me to return the car for free at 4 AM the next day, but the staff working on the second day of the Lunar New Year at 4 AM was understandably not in a good mood, giving a 0 for attitude.
We booked a Subaru Forester but were given a Hyundai Santa Fe. There's a noticeable difference between the two, but the staff insisted that the performance is similar and that this was the only available car.
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