Didn’t deserve the cost

Obviously, there were two vehicles of the reserved group available, but they gave us a Hyundai instead. Discussions on Twitter were not reviewed.

Never again. Staff was inept, slow and kept trying to hard sell fuel and insurance. They blatantly lied and said my AXA coverage was useless and did not include theft, just to make me pay for additional coverage. When that failed, they kept us waiting for 30 minutes cos “the printer didn’t work”. At the garage, no one helped us when we couldn’t find the fuel gauge and trunk buttons. Just awful overall.

Why do I have to upload the rental contract after my trip?? That’s not a very customer friendly request.

I can promise you I will never rent from Fox and I will tell this terrible experience for all of my friends.

Everything was fine except the pick up wait was unacceptable. We were standing in line for over 1 hour. Despite the amount of people in line the staff was very friendly.

Robinson and Francis at the pickup desk and garage were great.

All good, thank you.