the srevice at the drop off was wonderful - the agent was super kind - showed us the way to the bus

They tried to upsell hard on insurance which tainted my experience

Good

We booked a standard car to have enough space for 3 kids car seats and luggage for 5 people. We were supposed to have a Peugeot 508 or similar but they didn’t have any suitable cars so we were given a Peugeot 208 instead which we had to squeeze into for the week - extremely uncomfortable and ordering an economy car of this size would have been £60 cheaper! The waiting time to pick the car up was ridiculous. Told to wait for a staff member to check car over. After 30 minutes, went back to check then told a different message to go and collect car ourselves. Absolutely appalling service.

Booking was fine. I hope someone gets in contact to rectify the above issues and refunds the ‘standard’ car fee as we were given an economy one!

Fantastic service from staff for both the pick-up and the return.

Easy to use, easy to cancel and re-book without any hassle

Iv'e orderes 5 seat station wagon like opel astra wagon and get at the pickup a renault scenic. A beautiful and shiny car with a lot of space. The most usefull thing i liked in this car is the option to change the whole language interface of the car to my mother tongue of hebrew.

To offer a car for hire in Geneva in January with summer tyres (and they be dismissed with a Gallic shrug when complained about on return, fortunately safe) is totally unacceptable.