GENEVE CAR RENTAL REVIEWS

I had heard that Hertz's staff in Europe generally have a poor attitude, but the service personnel we encountered during pick-up and drop-off were quite friendly.

The Peugeot 308 we were given had been damaged quite badly on the front drivers side above the wheel arch. Ordinarily I would have expected a cosmetically excellent condition vehicle inside and out but the car drove fine so no real issue for us.

All good here - quick and efficient

The actual car rented was a Fiat 500x 4WD SUV. The car was very new, automatic diesel, with just over 3000 kilometers on it. Very nice experience.

How do we put a car in on the Swiss side?

All good !!!

The queue for pick up was almost 1hr!!! Your company offers great value but if this were to be replicated I would book again

The vehicle was less than half full at pick up and needed to be returned half full which meant I lost out both ways as it is difficult to predict the correct level and I left too much in - should be full to full much easier

Efficient

The car was after 50k. Not so clean. With a lot of scretchs. It was a leak of water from the roof when it was raining. But it was big van with a lot of space and very comfortable.

Satisfied

Great value

Great

Great

Great

Great

Great

Great value

Great

Great value

Great

Great value

Great

On arrival into Geneva airport, we had chosen to book the car from France side rather than Swiss. This was an easy walk through the airport and a quick check of your boarding pass from the flight. On arrival into the car hire collection desks, it was easy to find Euopcar with their distinct branding. despite it being late at night and we were one of the last flights coming in. The attend could not have been more pleasant and helpful. A real change from when we hired a car earlier in the year through a different provider! The gentleman on the desk made things really smooth and easy to collect the car. He provided us with local instructions, how best to drive to our overnight accommodation and the best way back out onto the motorway in the morning to start our drive to final holiday destination. Would highly recommend Europcar.

Great and very gentle service. The person in the desk was very kind and helpful.

They tried to upsell hard on insurance which tainted my experience

Good

Did not realise until booked that breakdown was not included, this is standard in UK

rental counter was soso, the salesperson do not really explain the detail how to check the car or explain that customer must check within 2hrs if there any damage of the car..all in French and counter should explain to the customer but instead trying to sell customer many things.. however, the best staff at the pick up area is Mr. Nabil..he is very good, explain how to use the EV car as this is the first time i use EV car..he spent at least half hour explain how to use. This is customer service..Mr. Nabil should be manage the entire Europa at this division and should at least get bonus and get a good raise for his good attitude and services. Very professional..unlike the staff from the counter which is very poor service.

The vehicle was relatively new and clean!