Hi
They did not have the van I booked.
They gave us 2 cars instead.
I am waiting for my extra fuel/tolls to be paid.
I am also waiting for my 30% discount for the inconvenience it caused,
“The staff were pleasant but gave us no paperwork”
About Alamo:7.7/10
The staff were pleasant but gave us no paperwork nor instructions to get back to the French drop off location. We went round in circles for ages. Eventually, we found the Alamo desk on the Swiss side but they did not really help. Again we went in circles. The car itself was good but the return experience was very stressful and spoilt our return journey
“Efficient and good value but more guidance needed on directions to find drop off place for car.”
About Alamo:7.3/10
It was a bit confusing having to walk through the airport to get to the French side - this could have been explained better when booking the car. Also, the map and sat nav reference for drop off was wrong and luckily my husband seemed to know where he was going - this should definitely be looked at, as if I was on my own, I wouldn't have had a clue!
About QEEQ:8.0/10
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