Mr. Nabil. Great professional service at Europcar Geneva airport (French side )
H.Ly
France
Reviewed: Fri, May 10, 2024
About Europcar:7.0/10
rental counter was soso, the salesperson do not really explain the detail how to check the car or explain that customer must check within 2hrs if there any damage of the car..all in French and counter should explain to the customer but instead trying to sell customer many things..
however, the best staff at the pick up area is Mr. Nabil..he is very good, explain how to use the EV car as this is the first time i use EV car..he spent at least half hour explain how to use. This is customer service..Mr. Nabil should be manage the entire Europa at this division and should at least get bonus and get a good raise for his good attitude and services. Very professional..unlike the staff from the counter which is very poor service.
The French pickup / return area at Geneva is very poorly signed and the directions given were really inadequate.
On return, no staff were at the drop-off point and vans were blocking the few free spaces. Staff at the desk declined to give any receipt for the return of the car.
“Had I know the additional expense of winter tyres it would have been cheaper for me to get a coach t”
About Europcar:7.0/10
The car did not have winter tyres despite me making it very clear I was going to a ski resort. I had to pay extra for the winter tyres when collecting the car.
“Europcar staff were not friendly. They did not provide a map to find drop off point”
About Europcar:6.0/10
Car was OK, but not as big as expected. Staff were abrupt. Finding drop off point in French sector of GVA was VERY difficult and stressful. I would hesitate to go there again
About QEEQ:8.0/10
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Mr. Nabil. Great professional service at Europcar Geneva airport (French side )
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