No need to queue

Staff were enthusiastic but none could speak Chinese.

Self-service rental machine and staff assistance.

The customer service was not familiar with the procedures. They insisted that a translated driver's license was not acceptable and required an international driver's permit. Even when their colleague informed them that the translation was valid, they continued to insist it was not. Finally, their colleague had to explain the situation to the supervisor. After talking to the supervisor, they still emphasized to me that I must use an international driver's permit next time. Not sure if this is an issue with communication between the rental platform and Alamo or if the Alamo staff is just too incompetent. I am not satisfied with this rental experience!

Reserve un VW Atlas pero me dieron un Dodge grande qye gastaba demasiado. Además no le funcionaba la ventana del acompañante. Quise cambiarlo pero me hacían ir al aeropuerto y no quise perder tanto tiempo. No volveré a Alamo.

Alquile ya 3 veces por QEEQ y no tengo comentarios negativos. Estoy conforme.