Buena

Left some items in the returned car, but the lost and found team was very indifferent and not very helpful. You still need to check-in by yourself; otherwise, be prepared to wait in line.

Picked up the car right at Miami airport, very convenient.

The car was very clean, obviously just washed, and pretty new too.

There were many people, so I waited for a while. They tried to sell insurance, but I had already bought full coverage, so I didn't buy it. When I returned the car, they gave me a slip which I thought was for highway fees, but after a closer look, it was for fuel. I had clearly returned the car with a full tank. Luckily, I noticed in time and went back to the counter to cancel it. They canceled it without checking, which felt like a deliberate scam. If you don't notice, they will charge you. Everyone, be careful.

La persona del counter me dijo que la reservación venía del “Asia”, y que por esta razón podía cancelar la reserva… El vehículo que nos entregaron era viejo y mal tenido…