Invalid insurance, could not use for rental purpose.
Bryan Gregorski
Canada
Reviewed: Wed, Apr 13, 2022
About Routes:5.0/10
The car had invalid printed insurance. When I called Routes, they emailed me an invalid digital copy. I had to scrap my plans that day, took photos of the invalid insurance.
About QEEQ:8.0/10
Worked fine.
Reply by Qeeq: We are very sorry to learn you had unhappy experience. Our after sale team is working on your case now. Once there is any update, they will keep you informed. Thank you for your understanding and patience.
They upsell insurance when picking up the car and commit fraud when returning it. If you rent from them, insist they clean the windshield and then check it carefully with a flashlight! When I returned the car, I had to pay CAD75 for a tiny chip on the windshield that was just a bit larger than a pinhead! If you don't have the patience to inspect, it's better to buy their windshield insurance. Additionally, they target Chinese people! At the same time I returned the car, a foreign customer just handed over the keys and left. When I returned the car, a black man inspected the windshield for 3 minutes and found a tiny chip, forcing me to pay CAD75!
Small operation at YYC, they bring the car out front when you pickup. Friendly, fast service. Car seats had some stains from previous renter but was not dirty. They cleaned as much as they could.
About QEEQ:10.0/10
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Invalid insurance, could not use for rental purpose.
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