The staff had a lackadaisical attitude and basically threw the luggage when helping guests.

We wanted a compact vehicle and received a Dodge Durango they told me it was a free upgrade and I told him I wasn’t interested in an upgrade and it’s only an upgrade if you consider it an upgrade they said that there was nothing else available and I told them that I booked this months ago. They said we had the option to cancel which wasn’t an option at the time.

yes employees all great ease of renting very good

Like: Good service, good car choices, and excellent price.
Dislike: Pick up from airport took lo ge than usual. Shuttle buses of other car rentals are more frequent

Like: The experience from Routes was overall good and a good value. We def enjoyed popping the top on our Wrangler rental.