Satisfied

The parking lot was hard to find when returning the car. After missing it, we had to circle back, resulting in a 17-minute delay. The store did not inform us during the return, but a month later, we received a notice of a charge, deducting one day's rental fee for the 17-minute delay.

Requested a Mitsubishi ASX specific for its' size but got upgraded to an 7 seater Outlander 4WD. i normally love upgrades but not in this case. The car was too big for the narrow roads we intended to drive and most likely used more fuel than what the ASX would have done.

I think that Europcar can improve its return process because who receive the car were not informative and friendly. So I had to come back to the office service to ask some questions and evething was easily managed.

Like: Friendly staff and easy pick up and return proccess