Good Car - pick up point and drop off point not clear in the instructions
Ireland
Reviewed: Thu, Apr 25, 2019
About Easirent:7.0/10
Car excellent
Bad communication about difference between Car Insurance / Rent a car company.
We hire car with this company because Web site offers 13.95 by day. I paid by credit card 13.95 however when were in the meeting point the staff tell us to pay 49 euro for hire car by day.
Our flight was delayed and the girl stayed late to allow us to collect the car which we thanked her for and appreciated.
However, she spent a lot of time then trying to sell us insurance we didn't require and attempted to use scare mongering techniques.
When we dropped the car off on the last day, shortly after the opening time, she was unable to provide any advice or help with getting to the airport. The airport shuttle didn't show up and she had no idea about it nor any taxi numbers or advice. The website stated there was an airport shuttle and she knew nothing about the company nor times and didn't know how to contact them. She was very unhelpful and off-hand
We found taxi numbers online however there was no availability to pick us up. When we asked to speak to the manager and said we would have to complain, she told one of the employees to take us to the airport as he was going in the direction of the airport as he was leaving.
We are still waiting for our money back regarding the taxi transfer from the airport. We hope this is imminent. The insurance was a little high for a day!
“When I arrived at the airport with no booking reciept I had to book another car as I did not have pr”
About Easirent:2.0/10
I was not able to pick up my rental as no one was contactable and I had no number
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Good Car - pick up point and drop off point not clear in the instructions
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