Outstanding service from Budget at Norwich Airport.
S.Gladding
United Kingdom
Reviewed: Wed, Jun 22, 2022
About Budget:9.0/10
Matthew at the counter was very helpful. We made three separate bookings (which was cheaper than making one continuous booking), and instead of bringing the vehicle back after the first booking, he allowed us to keep the car and do the checkout over the phone. Outstanding customer service.
They were very helpful in offering advices and recommendations and managed to finish pick up process in short time. Car was in excellent condition and very clean
About QEEQ:10.0/10
Very useful and competitive pricing. Easy to book and choose from various options
“EasyRentCars provided an excellent price for the rental. Unfortunately, Budget rental failed.”
About Budget:6.7/10
I rented a 7 seat van and was forced to use a 5 seat car. I was told it would be exchanged at my first hotel in London within 48 hours and it never happened. We had to continue our trip from England into France in the smaller vehicle. We also had to pay an additional $60 euros for the channel crossing due to a late booking. The car also had a stinky odder and we had to purchase a plugin air freshener. We did not smell it when getting in because the windows were all cracked and it was raining. The staff was nice but never solved the problem.
About QEEQ:10.0/10
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Customer Service
Outstanding service from Budget at Norwich Airport.
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