The overall service was good. However, after returning the car, I wanted to check the detailed bill but couldn't reach the rental company. Nevertheless, the platform's after-sales service was very responsible and helped to resolve the issue.
The biggest disappointment of the whole process was when we had to queue at the counter for nearly two hours to get the vehicle and that affected badly our plans for the day.
Horrible staff, very rude. Car also provided to us over an hour late, no offer of an alternative without having to pay more than our original booking value on top of our original booking. Never again. Do not recommend.
Almost not nagging at all on the subject of upgrade or additional insurance. However takes a long time when you are supposed to just sign and get keys. No option to prepay gas is unpractical as it is very stressful to fuel by airport in naples upon returning
About QEEQ:10.0/10
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Customer Service
Good service poor location
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