OK, good for the price paid, but lots of things could be improved.
M.O'Neil
Ireland
Reviewed: Thu, Apr 25, 2019
About Easirent:6.0/10
+ves:
Value was good compared to others.
Drop off was handled OK.
Fuel deposit was swiftly returned.
-ves:
The car (Hyundai i10) was smaller than expected having paid for a "Fiesta or similar".
Lots of unnecessary & unclear choices for insurance and fuel combinations.
Pick up location wasn't clean.
Collection from Airport took too long.
It was a bunch of crap. I pre paid for a small car and they said they didn’t t have one because of st Patrick’s day. They then make me pay $80 over what I already paid for the car they switched me into. Normally when this happens I do not pay an up charge for the vehicle they want switch me into. I had no choice as this rental location required off site pick up from the airport and there were no other rental car companies near by. Felt totally taken advantage of. I don’t think they even applied my area payment to the rental. When I tried to dispute the charges I was made to feel as though take it or leave it. This was a terrible experience.
“On current experience I’d go to a hire company that provides the car class booked.”
About Easirent:6.3/10
Was told the class/size of vehicle I booked wasn’t available, hence I had to leave a bag in Dublin with relatives. Witnessed the same routine with another customer when I returned the vehicle, which makes me wonder.
About QEEQ:7.0/10
Have yet to see a refund which the so called price protector achieved for me, certainly hasn’t hit my credit card. And it’s now 3 weeks since my hire started.
No shuttle bus , terrible location, had to walk in the rain for pick up due to incorrect address being provided and then was driven back to the same place I had walked from , location pick up point was wrong on email , rude staff , no customer service, didn’t care
Nothing was written to me explaining that I had to have 2 proofs of address. I was really annoying. I almost give up renting it. Please make sure you inform your costumers
Dislike: Te car hadn't been washed when we collected it
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Customer Service
OK, good for the price paid, but lots of things could be improved.
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