Customer service was very poor on collection. Car availability was very poor so was made to wait instead of being provided with a free available upgrade.

Since it was provided by Europcar, the service was excellent and there was no forced insurance upselling! However, because it was a Keddy order, the deposit was too high! The deposit for a Ford Focus was 1100 dollars!

I saw many online reviews mentioning people getting ripped off, but I didn't believe it. Unfortunately, I fell into the same trap with a forced vehicle upgrade! The sales staff at the store were terrible! They indirectly forced me to upgrade the vehicle and verbally assured me there would be no extra charge! However, when signing, the additional upgrade fee was included! Scammers! For a 13-day rental, I initially paid almost 5000 RMB, but with the upgrade, they charged an additional 7500 RMB, averaging over 900 RMB per day! At this rate, I could have rented a Range Rover! Disgusting!

I am trying to process a complaint with Europcar due to being sold excessively expensive insurance and roadside assist that we didn't ask for.

Like: The team of Europcar goes that extra mile to keep the customer satisfied at all times
Dislike: Spent too much time on getting the vehicle, need more customer service people during peak hours