It's okay.

There were many people waiting to pick up cars, and only one staff member was available, so we had to wait in line.

Good service attitude

1. Booked a Toyota Corolla but received a Hyundai Elantra on site. 2. The car was in poor condition with over 60,000 km on the odometer. Usually, it should not exceed 30,000 km. 3. Tires were aged and one leaked midway. I had to replace the tire myself at a cost of CAD 180, and the rental company refused responsibility. 4. The return location was difficult to find and had no signs outside the parking building. It took a long detour and guidance from Hertz staff to locate it.

Forced pre-purchase of a full tank of gas, aggressive insurance upselling, poor attitude, and the vehicle was in bad condition (perhaps because I didn't buy their upsell).