Overall excellent experience!

The pick-up and drop-off process was not complicated, but I received the car half an hour later than my scheduled time because no cars were available.

Unable to upsell, resorted to deceit

The customer service was warm and attentive, with bright smiles.

Good

Good

I think what’s important is if you are using cars that are slightly older with a bit more wear and tear it’s important to reassure the renter that the previous damages are not there responsibility and that it is understandable that a car of a certain age and kilometre status will have such small marks and damages to show for. I spent the days thinking that people in the office may think we were the ones who damaged the car when clearly all the previous damage was just over time. In their credit they have not questioned any of the previous damage, but I spent a lot of time assessing it and noting it all down which is not time I wish to be losing on a quick break.

In their credit they have not questioned any of the previous damage, but I spent a lot of time assessing it and noting it all down which is not time I wish to be losing on a quick break.