I was given a brand new car for my rental. As I had no experience of an electric car, the staff explained everything to me. The time at the counter is always a bit slow, as with most car hire companies. As I hire on a regular basis, usually every six weeks, it would be great if Green Motion could store my information on their records.
About QEEQ:8.0/10
Qeeq is always the cheapest. My only quibble is when I book around 6 weeks in advance, I get my price. Around 5-6 days before the hire date I check if price has come down with Qeeq price checker. I then double check by creating a new booking for the same dates. Often it is a lot cheaper, so I cancel original booking and proceed with new booking. I shouldn't have to do this if Qeeq price checker was doing it's job!
The return inspection is extremely strict. They use a flashlight to meticulously search for tiny scratches and small damages (some of which were not recorded and normal people wouldn't even notice). They found one small chip on the windshield and demanded to replace the entire glass, demanding an immediate payment of £900. It's blatant fraud! (I complained to their customer service and requested a re-inspection, they said they took it to a repair shop to polish it). If you had bought their insurance, they wouldn't be so strict with the inspection. The next client who doesn't buy their insurance will be in trouble. It's a despicable practice!
Don\'t rent from this company just because it is cheap. The company\'s value is also extremely low. I rented a Citroen at Gatwick airport. At pick up, they did not thoroughly check the car with me. I parked the car for most of the two days (which was part of the reason I decided to rent from this company, I never rented a car from such an unknown company). At return, they checked extremely thoroughly and found a very fine scratch. They verbally told me there will be a repair fee of around twenty Pounds. Plus, I was in a rush to catch my flight, so I didn't fill up the tank all the way, which added another ten Pounds or so. Altogether, there was around thirty Pounds to pay. As I was about to miss my flight and the amount was quite minimal, I told them I would just pay it. I put forty Pounds cash on their desk, but they said they don\'t accept cash. So I used my credit card and left. A couple of days later, I found out that they had charged 324 Pounds on my credit card. I asked the booking aggregator to verify the charge, and they came back saying the rental company said that was the correct charge. I will never use this company again and advise everyone not to use this company.
Do not be tempted by the low price. This company's values are as low as their prices. I rented a Citroen from this rental company near Gatwick Airport. At pick-up, they were very impatient in checking the car with me. During the two days in London, I barely used the car, and nothing happened (this was one of the reasons I chose this obscure rental company). During the return, they checked it very carefully and claimed to find a very fine scratch, which would cost over twenty Pounds to repair. Additionally, as I was in a rush to catch my flight, I didn't fill up the tank completely, which added another ten Pounds or so. Since I was about to miss my flight, I said I wouldn’t argue with them and would just pay. I took out forty Pounds cash and put it on the desk, but they said they don't accept cash, so I paid with my credit card and rushed to my flight. A few days later, I discovered they had charged me 324 Pounds. Upon my return, I contacted them via the booking site, and they replied that a scratch over ten centimeters requires such a charge. The scratch was so fine that you had to look extremely closely to see it, and it was definitely not caused by me. I will never use this rental company again, and I advise everyone not to use this company.
“They gave me a car with a lot of damage to one side. More info on bus stop needed”
About GREEN MOTION:5.7/10
They gave me a car with a lot of damage to one side even though they have plenty of other cars. We missed one bus because it took a while finding out which bus stop at the airport they do the pick ups from. This SHOULD be in the email
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Always good value for money
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