Great experience would use again

Very satisfied, the car was in excellent condition. The rental process at the front desk was very quick and convenient. Returning the car was also very fast and easy, even at night.

Unjustified charges

Extremely satisfied. We showed the order, driver's license, and credit card at the counter. After verification, they directed us to the parking lot to choose a car. There were 5 cars available, and we chose a JEEP that had only run for over 16,000 miles. The car was in great condition. Very satisfied.

Alamo and National share the same location, and the cars are interchangeable. At the self-service kiosk, you can print the contract in about 5 minutes, then take it and choose your car. We rented a luxury car and initially saw only a Volvo S80, which was nice but we were expecting something like a Cadillac. We asked the staff, and they kindly checked for us, eventually bringing out a freshly cleaned Infiniti QX60. It turned out to be perfect for long trips over the two weeks.

The front desk said the booked car model was not available and tried to upsell a more expensive model instead of trying to solve the issue within the booking terms!