1. The car provided had multiple scratches on the body, leading to a poor driving experience. Acceleration was very slow, and even with the pedal fully pressed on the highway, the speed only reached 80-90 km/h. 2. After picking up the car, I repeatedly requested a copy of the signed rental contract, but I still hadn't received it even after the deposit was refunded. 3. During the return process, the staff pointed out scratches on the wheel rims. I explained that the scratches were pre-existing and asked them to check their system's photos, but they claimed there were no photos for that area. I provided a video I had taken as proof of the original condition. The staff then started nitpicking, pointing out another scratch on the wheel rim. After struggling to find another photo on my phone to prove my point, the staff claimed the photo was unclear and intentionally made the process difficult, even though I was rushing to catch a flight. After some extended discussion, they finally said, 'It's ok, you can go.' Today, I received the deposit refund, but 1,100 yuan was deducted. I am currently consulting with the Zuzuche customer service team to follow up and request a fee breakdown.
I was happy with the customer service and the time it took to get the vehicle.
About QEEQ:8.0/10
The booking process was straight forward.
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