The conversation was pleasant, the process efficient, no upselling.

The service is quite different from the current car rental industry in China, and some people might find it hard to accept. It is recommended to add Chinese-language services if the renter is Chinese.

The company secretly added extra insurance charges without informing the customer. They used chat and credit card issues to distract the customer and trick them into signing the contract. This is a deceitful company!

Free upgrade to a Volvo V40, a pleasant surprise. Cars like the Focus or V40 are only suitable for two people as the back seat is really cramped.

Pretty good, but picking up the car after business hours requires an extra fee of over 30 euros. The location where we picked up the car operates until 8 PM, and after this time, you need to go to the regular pick-up counter. Although the counters are very close to each other, it can be hard to find without specific instructions. We found it by accident. Of course, you could probably find out by calling the rental company.