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Live chat Email us Service Code: 2311698317
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 2311698317
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Fuel surcharge upon car drop-off

Reviewed: Mon, May 6, 2019
About Europcar: 8.0 /10
When picking up the car at Queenstown Airport a closer to 9pm, we waited for 20+ minutes before being served. The counter lady is a trainee and told us that we have to find the car ourselves as she does not know which bay# the car resides. Also she could not answer some of the questions on card authorisation and insurance which leaves us quite unhappy. We finally found the car we noted that the petrol was not entirely full and it is not upon drop-off that we got told that we have to take a photo to validate such. Without any further info from the trainee, we simply infer that we need to return the car at the same petrol level to when we pick it up. So we filled up the petrol to full tank before we drive out from our final destination to Christchurch airport which took one hour and return the car as it is. During the rental we also notified Europcar that the electric uplift back door malfunction at times. Later we received an invoice from Europcar and got charged additional 86NZD on petrol which left us extremely unsatisfactory about the entire rental experience.
About QEEQ: 7.0 /10
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Medium SUV | Toyota RAV4 or similar

Relevant Reviews on Europcar QUEENSTOWN AIRPORT

Jo Carey

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Reviewed: Sun, Jul 14, 2024
About Europcar: 10.0 /10
Satisfied
About QEEQ: 10.0 /10

Marico Wagner

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Reviewed: Wed, Oct 2, 2019
About Europcar: 10.0 /10
The car rental company's service was excellent, and the pick-up and drop-off process was very convenient.

Agatha MacDonald

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Reviewed: Fri, Oct 20, 2017
“Christchurch - Kaikoura - Fox Glacier - Wanaka - Queenstown - Mount Cook - Tekapo - Christchurch”
About Europcar: 6.0 /10
The drop-off process was quick. Picking up the car took a while due to the amount of information needed to be entered. Also, although the car was supposed to be full of fuel when picked up, the fuel level started to drop shortly after we drove off, which was a bit disappointing.

Gill Christ

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Reviewed: Fri, Mar 1, 2019
“Queenstown-Glenorchy-Arrowtown-Lake Wanaka-Lake Pukaki-Mt. Cook-Lake Tekapo-Christchurch”
About Europcar: 8.0 /10
Generally quite good.

Lindsay Smollett

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Reviewed: Fri, Feb 22, 2019
About Europcar: 6.0 /10
Mediocre

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