Scammed, requested a car change with no extra cost. In the end, they charged us an additional 221 euros and told us it was refundable at customs, but it wasn't a tax refund form at all.
The car was a damaged tiny Peugeot, as the fiat had “ a windscreen problem” took 2 hours to get to the advisor at the desk as they didn’t organise the line. Not the best experience with them.
The process at desk took far too long , there was a queue , which is acceptable but one client seemed to take 40 minutes which meant an excessive wait
About QEEQ:10.0/10
Booking process was ok but maggiore still try and sell excess insurance
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