You were the ONLY counter that closed at 10:00 pm last Wed

Horrible service at main counter closed at 10:00, the ONLY one, manager waved me upstairs to the cold outside waiting counter with ONLY 1 agent. I waited over 1:20 to get my car. 8 people waiting behind me. The manager from downstairs came up and saw the horrible situation with a very slow and incompetent agent and promptly left and went to her car and drove off with 9 people standing there in the awful damp cold. Agent had to leave each time someone received a car to go check for scratches. Unbelievable as I rent cars often, but never again from you.