Toyota car was good to drive but was NOT presentable when visiting friends and relatives.
Australia
Reviewed: Tue, May 7, 2019
About ACE Rental Cars:7.3/10
From call to ACE for Shuttle to reaching ACE cars for pickup was almost 1 hour. Wait time of almost 40min at Domestic Airport Shuttle area.
The car was picked up at night time and we did not notice the body work and external condition until following morning and found it to below over expectation and requirement.
Poor service. Assisting with refueling costs $100 AUD (approximately 600 RMB). A minor scratch costs 1600 AUD, which is enough to buy a car. They overcharge.
Car was ready for us, and was an upgrade to what was booked. Pick up and drop off was very efficient, with minimal wait for the shuttle. Value for money was very good.
About QEEQ:10.0/10
Very simple booking platform, that made it easy to.get the best value.
Customer service was awful. Staff were rude. Hidden costs were so astronomical that I decided not to proceed with the booking. THEN I was charged a $75 cancellation fee. Never EVER will I recommend this company again.
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Toyota car was good to drive but was NOT presentable when visiting friends and relatives.
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