Pleasant experience

Service was good, but the security deposit is refunded two weeks after the return, not a credit card pre-authorization, it's a direct charge which is a bit annoying. Also, the invoice is not provided on the spot and has to be sent later by email. I haven't received it yet...

Tempest services were amazing

Process on QEEQ was smooth

Car booked was not available at the time of hire so had to settle for a lower grade car until it could be replaced a week into the hire. Both cars were older than I would usually expect but serviceable.

Good prive but could be clearer about what is included in the up front payment and what is needed to be apid at the time of rental (just gave amounts, not the actual service being paid for so made it more difficult to reconcile to local currency amounts)

At drop off, they refused to give a paper or statement showing the state of the car and that the tank was full... the deposit was not an authorization- the amount had been taken off my account directly and the amount that should be retroceeded could take 10 working days and no proof that everything was ok. First time it happens to me with a society of car hire !

Friendly staff and good vehicle condition.