찌그러진 사고차량이었지만 잘 사용한 차

Booked a small manual compact a month before our trip, we were told at the check in desk they didn't have a car that size and would we like to upgrade? (additional €45/day) when I protested that the upgrade should be at their costs, I was told we would have to wait until the found a car from another hire company. We were left waiting an hour before getting the car (which had the company's livery on it, so clearly had it all along) When I complained to the manager, he told me they have a shortage of cars and some people have to wait 6 or 7 hours!! This company seems to operate on low sticker price and rely on up-charges and bad service (one of the check in staff spend more time texting on her phone than working) I won't be using them again - you get what you pay for...