Initially received a car that seemed to have some accident damage but they changed it. Struggled to locate the pick up but when we found it the staff were helpful.
Europcar rental company is average. It's a big company with average service. After completing the formalities, they just hand you the key and you find the car yourself. But the car condition is good, very new and well-maintained. They are quite enthusiastic when you return the car.
“Drop-off can be improved, good value for money, no overcharge, more clarity on the tolles would help”
About Europcar:8.7/10
I have 2 opportunities for improvement to recommend to Europcar and 2 watch-out for potential people renting:
1) Tolles in South Africa get automatically charge to some while sticker placed under the middle mirror (I didn`t know that, would have preferred to opt out instead of being charged later to my credit card).
2) Drop out can be improved: After a bad experience I had with GoldCar in Rome Fiumicino, Italy(overcharge because of misfuelling, even if I have pictures proving I have returned the car with even more fuel than I have taken it and I`m claiming the money back for the past 2 months), I`m asking after each rental a printout to confirm that everything is fine (no supplementary scratches, fuel level according to the contract during dro-out).
It took me more than 30 minutes to find out the right person that can print a confirmation that everything is alright while returning the car. I would have prefered this would happen faster. In the previous experience with Goldcar they said everything is fine and they`ll sent out the final invoice by e-mail and then I got extra charge.
In conclusion, I think that Europcar should keep the option of printing out the final confirmation of returning the car and should do this much faster (not in 2 days online or after waiting for almost 1 hour on site).
Enjoy South Africa. It`s a very beautiful country!
About QEEQ:10.0/10
Swithched from renting on companies website to renting on easyrentcars.com. For now (only 3 rentals with easyrentcars in the past 2 months) I`m very satisfied with easyrentcars.com and I have recommended it to my friends.
“Easy to use, good price but marketing ploy is suspicious.”
About Europcar:9.3/10
Waited too long in line to get the car. Return was quick and easy.
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