Like: Friendly and efficient staff; vehicle in good condition and excellent service on dropping off. Dislike: I had ordered an automatic transmission vehicle but a manual transmission vehicle was allotted to me at pick-up. I came to know this until I got on the vehicle to check. It spent me another 30 minutes to wait for the change of vehicle and felt frustrated. I hope that Europcar would check the order carefully and the same thing would not happen to other customers again.
We waited an hour and a half to get the car it was chaos . The time some people where at the desk was purely down to Europacar trying to sell them extras. One family where at a desk for 35 min and other individuals took 15 to 20 min each crazy when I got to the desk I got my cat in 5 min so the management of the customers at the desk was the issue.
It ruined my plans for the day as we where so delayed.
.
I have rented many times with Europcar and service has always been excellent, they are my 'go to' rental company even when booking through booking platforms. The car I hired was great, as have all my previous cars hired with Europcar. I will certainly continue to use them on future trips as they are always excellent value and great cars.
About QEEQ:10.0/10
Easyrentcars was a fine platform to rent through, no problems at all, and lots of info and ratings about the car rental companies! The app was good and I'd certainly consider using this app as a first choice in the future.
“Told no VW Golf or similar, offered upgrade at 60 euros a day then atuto Golf at 30 Euros a day.”
About Europcar:7.7/10
On non acceptance of upgrade and then offered a VW Polo which i was told was the same size!! I was asked to wait 2 minutes and then a miracle appeared a brand new VW Golf . Amazing or what!!
Typical hire company rip off, the kind of experience which gets all hire car company's tarred with the same brush.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
An unexpected mistake on pick-up
Dislike: I had ordered an automatic transmission vehicle but a manual transmission vehicle was allotted to me at pick-up. I came to know this until I got on the vehicle to check. It spent me another 30 minutes to wait for the change of vehicle and felt frustrated. I hope that Europcar would check the order carefully and the same thing would not happen to other customers again.
Relevant Reviews on Europcar LONDON GATWICK APT SOUTH TERMINAL
Carol Hamlet
-
-
-
-
View more >K.Monopoli
-
-
-
-
View more >A.Boullier
-
-
-
-
View more >S.Croston
-
-
-
-
View more >T.Mattacks
-
-
-
-
View more >