Great service. The only thing I will mention, they gave us a 7 seater car with a small engine! Being inn Costa Rica where you are surrounded by mountains, going up hills was an effort. They tried to upsell another car to us.
The pickup service was clearly poor. First, I explicitly stated that I was only going to La Fortuna, yet they tried to upsell me to switch to an SUV. In the end, I didn't agree to it, and the roads throughout the trip were perfectly fine for a regular sedan. A standard sedan had no issues at all.
Second, I booked a Toyota Corolla but was given a Toyota Yaris (sedan). These are not vehicles of the same class; it was a downgrade. The rental company neither informed me nor did I recognize the Yaris at the time. This is fraudulent behavior, especially since they charged Corolla prices. Fortunately, QEEQ later refunded me the price difference. Kudos to them for resolving the issue.
“It took over an hour to collect the car, but car was good and drop off excellent.”
About Enterprise:8.3/10
Waited over an hour to collect the car, so they need more staff to deal with this. The drop off was very efficient though and staff member very efficient. We got a better car than booked, so that was nice.
About QEEQ:10.0/10
Booking was easy and efficient. I used the Price Drop Protector but it didn’t deliver a saving from when I booked. Would recommend to others.
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