From London to Scunthorpe

Long queues, slow pick-up and drop-off processes. It takes at least one or two hours. The staff is friendly but there are too few of them, usually just one person per task.

They force you to buy their insurance, otherwise, they make you pay a high deposit. Even if you agree to the deposit, they purposely make it difficult, but once you buy their insurance, everything goes smoothly.

Having never used Heathrow airport before, I found it difficult to find where to catch the bus from to the rental company. A phone call to the office sorted it, but perhaps the bus stop number could be added to the booking instructions. I also found it difficult to locate the offices to drop off the car. However, the car itself was fantastic value for money. I booked a small vehicle but was upgraded free of charge to the next size up due to availability. All staff were very friendly and helpful. I would definitely book with Easirent again. Especially now I know how to find them. :)

Rude unfriendly staff. Systems down but no alternate way to complete the booking. Waited for 2 hours and then had to cancel. They were unfriendly were looking forward to cancel the booking. Huge queue

We waited a long time for the car, but it was because of the bank holiday weekend. The staff were amazing! We will definitely be renting from them again.