The waiting time for the car was a bit long, but they upgraded us to a better model for free since the original car was unavailable. Overall, it feels pretty good.
The rules are too rigid. They specified a 10:30 AM pickup and didn't allow early pickups. The line was too slow. They insisted on buying insurance, and they were very unhappy if we didn't.
Long waiting time aside, they insisted on giving me an upgrade saying my two suitcases wouldn’t fit in the Fiat 500 I originally booked. They wouldn’t even let me check the car. Instead, they forced the upgrade and charged me an extra 25 Euros per day, claiming it was a good discount, which doubled my original cost. I had to accept it because I was in a hurry.
I chose to return the car in downtown Paris. The train station is in an underground parking garage, but this was not mentioned on the document. I ended up driving around Paris streets several times.
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