Because I picked up the car two hours earlier, I had to upgrade and pay an extra 200 euros, and the insurance cost another 200 euros. Plus, the person who received the car when I returned it had a bad attitude. It was not a very pleasant car rental experience.
Complete mess! This company is a scam and the worst I've ever encountered! They find every fault to prevent you from getting the car smoothly, forcing you to pay more, buy extra insurance, and even use deceptive tactics. The staff attitude is terrible! I heard about such cases in the US, but it's the same in Germany too. I can't imagine what it's like in other locations! I hope everyone avoids this company despite their seemingly low prices because there are more traps waiting...
The service attitude was good, and the car condition was also nice, but there was a discrepancy in the border crossing fee. The email mentioned a fee of 20 euros for entering the Eastern European country Czech Republic, but the counter charged 50 euros upon pickup. Other than that, everything was good and cost-effective. Overall, I was quite satisfied with this rental, and the upgraded vehicle at the counter was also very good. I will choose them again next time.
Very good, but had difficulty finding the gas station.
About QEEQ:10.0/10
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