The car rental experience this time was very unfortunate. The pickup location provided by the rental service was incorrect. I was supposed to pick up the car near the Global Cinema. I even called customer service to confirm the order, and they assured me the pickup location was correct. The service was supposed to include pick-up and drop-off, and I chose a pickup location close to the hotel. On the day of pickup, I called the rental company at 8 AM and was told they could only pick me up at 10:30 AM. Due to a tight schedule, I took a taxi to the address provided in the confirmation letter, which turned out to be a residential area. The taxi driver just dropped us off and left. When I called the rental company again, they said they never operated at this address! We waited until 10:30 AM, and a driver finally arrived close to 11 AM with no apology and an indifferent attitude. When we got to the car rental company, the car handed over was the model I booked, but it had only a quarter tank of fuel instead of the promised full tank. The interior was filthy, with a spider web in the back seat (I have photos as evidence if needed)! However, the return process was smooth and quick. I haven't returned home yet, but when I do, I will demand an explanation from the rental service. The pickup location was incorrect, which cost me extra taxi fare and lost time. Isn't anyone going to address this?
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