CAR RENTAL REVIEWS ON ENTERPRISE IN LOS ANGELES

Great customer service

Everything was spot on

The staff took some extra time to identify & track my booking but then made up for it by offering a tank full of gas

Appreciate the help on the phone to track my booking.

Lack of Chinese pickup guide. Picking up the car at the counter required a deposit of more than $250, which is more expensive than other companies. Upon actual car pickup, I was notified to pay an additional traffic accident insurance fee, similar to mandatory liability insurance in China. Returning the car was very convenient. The car I received had an issue with the wiper blade. I initially planned to contact the rental company to replace it, but later fixed it manually myself, which took an hour. The main reason was the previously replaced wiper blade was not installed properly. The Dodge Caravan 7-seater, when the rear three seats were folded down, had a large luggage space. After using it for over ten days, I wanted to extend the rental period, but the rental company had no cars available. The rental staff recommended renting from the adjacent Sixt company, where I successfully rented a full-size Chevrolet SUV for a day.

The service was excellent, both pickup and drop-off were very quick. Unlike other platforms, the same model here has unlimited mileage, making the experience outstanding.

Great experience! Enterprise is the best within its industry

Great experience! I'd definitely use them again!

Very flexible with car choice. An issue with the wheel, although resolved very swiftly and excellent follow up afterwards.

The store provided us with the wrong address, causing us to go in circles. The rental company pushed insurance sales, and the total price did not match what we booked on the rental website, exceeding our budget.

Some existing minor scratches on the front bumper were not on file. Car was smooth and very fuel efficient

The car rental experience this time was very unfortunate. The pickup location provided by the rental service was incorrect. I was supposed to pick up the car near the Global Cinema. I even called customer service to confirm the order, and they assured me the pickup location was correct. The service was supposed to include pick-up and drop-off, and I chose a pickup location close to the hotel. On the day of pickup, I called the rental company at 8 AM and was told they could only pick me up at 10:30 AM. Due to a tight schedule, I took a taxi to the address provided in the confirmation letter, which turned out to be a residential area. The taxi driver just dropped us off and left. When I called the rental company again, they said they never operated at this address! We waited until 10:30 AM, and a driver finally arrived close to 11 AM with no apology and an indifferent attitude. When we got to the car rental company, the car handed over was the model I booked, but it had only a quarter tank of fuel instead of the promised full tank. The interior was filthy, with a spider web in the back seat (I have photos as evidence if needed)! However, the return process was smooth and quick. I haven't returned home yet, but when I do, I will demand an explanation from the rental service. The pickup location was incorrect, which cost me extra taxi fare and lost time. Isn't anyone going to address this?

The business hours are only from 9:00am to 12:00pm, which is too short.